Q: What are the toy certifications?
CE, EN71, EN62115, FCC, 7P, ROHS, ASTM, HR4040, EN60825, etc.
Q: What payment methods are accepted?
T/T (Bank transfer), PayPal, WesternUnion and MoneyGram.
Q: What is the minimum order quantity?
There are no MOQ limitations.
Q: How long is the lead time?
One week for retail orders; two to four weeks for bulk orders.
Q: What are the shipping ways?
Usually 20-30 days by sea to your nearest seaport; 2-5 days by air to your nearest airport; 3-5 days by express to your doorstep.
Q: What courier companies are available?
DHL, FedEx, UPS, TNT, etc.
Q: How is freight collected?
Both Freight Prepaid and Freight Collect are supported.
Q: What is the warranty policy?
One year warranty for all Updatoy products, except for failures caused by physical damage, improper operation, unauthorized changes to the product, and attempt to repair or other natural or manmade disasters.
Q: How about after-sales service?
The Updatoy team is passionate and helpful with meticulosity and patience. If you encounter any problems using the products, please feel free to contact us. A dedicated after-sales customer service staff will be arranged to connect with you.